Knowledge IS Power
Our online documentation covers almost all aspects of developing
a web site. A search utility is supplied in addition to frequently
24 Hours A Day State Of The Art Tech Support Ticketing System
Absolutely the best ticketing system ever created. Open a tech support
ticket via an online, easy to use form... The entire process is
rather simple and you are updated by e-mail as your ticket is serviced.
Same Day Response Guarantee
Is your current host taking days to return your tech support requests?
We guarantee to reply to each and every Tech Support Ticket on the
same day... Guaranteed!.
Supervisor Follow Up On Every Single Tech Support Ticket
Every single tech support ticket is followed up by a Supervisor
within 24 hours. If you open up a tech support ticket - not only
will you be guaranteed a Same Day Response, but within 24 hours,
a Supervisor will review your ticket to check if everything was
resolved to your satisfaction. The Supervisor will make sure everything
gets handled to your complete satisfaction.
Direct Contact With The Network Operations Manager
If in the RARE case you are not satisfied with the way a Supervisor
has handled your tech support ticket (this has not happened yet),
you will be able to contact the Supervisors' Boss, and the person
in charge of basically EVERYTHING, the Network Operations Manager.
You are provided with this information in the SIGNATURE LINE (bottom
of email) of each Supervisor's email sent to you.
Customer Satisfaction Is Our Primary Objective
It's that simple, Customer Satisfaction Is Our Primary Objective.